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Change Director

Job description

​We’re partnering with a leading global bank who are seeking an experienced Senior Change Manager to join their Corporate & Investment Banking (CIB) Coverage Change & Business Transformation team.
In this role, you’ll lead large-scale change initiatives across Client Lifecycle Management (CLM) and Know Your Client (KYC) domains — driving end-to-end business transformation and embedding new processes and platforms across our global CIB network (Front, Middle, and Back Office).
This is a strategic position suited for a senior professional with deep experience in business transformation, stakeholder engagement, and user adoption across complex global environments.

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​What You'll Do

  • Deliver change management outcomes to effectively embed target state processes and systems with end users.

  • Lead stakeholder engagement across global functions – including Front Office, Middle Office, Operations, Compliance, and Risk.

  • Design and execute communications and engagement plans to drive awareness and support for change initiatives.

  • Conduct Change Impact Assessments, identifying impacts and mitigation strategies across business units.

  • Lead training needs assessment, planning, and delivery to ensure seamless user transition.

  • Track and report on user adoption metrics, proactively identifying and resolving adoption challenges.

  • Partner with Product Owners to drive business readiness – including UAT mobilisation and post-go-live support planning.

  • Operate flexibly in both individual contributor and team lead capacities, depending on project scope.

  • Uphold and champion the bank’s Values, Code of Conduct, and regulatory standards.

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​What We're Looking For

  • 15+ years’ experience in banking, with 10+ years leading business change, transformation, or consulting initiatives.

  • Proven expertise in Client Lifecycle Management, Client Onboarding, or Due Diligence (KYC) transformation.

  • Hands-on experience implementing systems such as Fenergo or other CLM/CDD platforms.

  • Strong understanding of Wholesale Banking, including regulatory and product domains (FATCA, CRS, MIFID, EMIR, Dodd-Frank).

  • Demonstrated success delivering large-scale, multi-region change management programs.

  • Exceptional communication, presentation, and stakeholder management skills – capable of engaging senior business leaders.

  • Analytical, structured, and detail-oriented, with the ability to bring clarity to complex change programs.

  • Proficient with Microsoft Office, Confluence, Azure DevOps (ADO) and other project collaboration tools.

  • A proactive, independent problem-solver who thrives in dynamic, fast-paced environments.

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What's On Offer

  • Competitive base salary SGD 250,000 – 350,000 plus annual performance bonus

  • Opportunity to lead transformational initiatives impacting global CIB operations

  • A collaborative, high-performing environment that values innovation, ethics, and professional growth


Apply now and send your cv to sab@tenten-partners.com.

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Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.